Support
Get help with StowTap, or ask us anything.
Frequently asked questions
What counts as an AI snap?
Identifying items in a photo uses one AI snap from your monthly allowance (Free: 30/month plus a one-time 100-snap welcome bonus; Pro: 1,000/month), however many things are in the photo. An AI search, by text or photo, uses one of the 3 free AI searches you get each month on Free, and one AI snap on Pro. A failed or unusable attempt doesn't use one up. Typing items in by hand, keyword search of your own inventory, and printing or scanning labels and NFC tags are always free.
What does Pro include?
Pro adds a room-by-room insurance report (PDF) and AI value estimates and totals, AI search beyond the 3 free a month, Batch capture (many photos in a row), photo backup for all your things when you're signed in, and 1,000 AI snaps a month. After you start Pro, StowTap can estimate values for things you saved earlier, at one snap each. Free keeps unlimited things, places, and labels, and backs up at most 250 photos when you're signed in; the rest stay safely on your phone. Nothing you've already saved is ever hidden or deleted if Pro ends.
How do I cancel or restore my subscription?
Manage or cancel StowTap Pro any time in iPhone Settings → [your name] → Subscriptions. If you've reinstalled the app or switched devices, use Restore purchases on the Pro screen to bring your subscription back — you'll never be charged twice for the same subscription period. If you start the 7-day free trial on the yearly plan, cancel the same way at least a day before it ends to avoid being charged.
How do NFC and QR labels work?
Print a QR label or write an NFC tag for any box, place, or item from within StowTap. Scanning the QR code or tapping the NFC tag with an iPhone opens that exact box, place, or item straight in the app. The web page a QR label points to never shows what's inside — it only redirects into the app.
How do I export or delete my data?
In the app, go to Settings → Export your stuff for a complete copy of your inventory (CSV or JSON, with photos if you choose). Go to Settings → Delete account to permanently delete your account and cloud backup. That does not cancel a StowTap Pro subscription; cancel it in iPhone Settings first if you want billing to stop. Your data on the phone stays until you use Settings → Remove everything from this phone (or sign out and choose Remove from this phone) or delete the app. See our Privacy Policy for details.
How do I report a problem or suggest something?
Open Account → Send feedback, pick Problem, Idea or Other, and write to us. The form lists what it sends with your message (the app and iOS version, your device model, Free or Pro) and you can leave a reply email. You can also email support@stowtap.app.